Complaints Policy

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We are committed to providing a high-quality physiotherapy service. If you are unhappy with any aspect of your care or our service, we would like to know. Your feedback helps us improve.

Raising a concern will not affect your future treatment in any way.

How to Raise a Concern

If possible, please speak directly to your physiotherapist so that we can try to resolve the issue quickly and informally.

If you would prefer to make a formal complaint, please contact:

Steve Sparks
steve@sparksphysiotherapy.com
07759395348
SPARKS Physiotherapy & Performance, Advantage Padel, Unit 20 Christchurch Business Park, Radar Way, Mudeford BH23 4FL

When making a complaint, it is helpful to include:

• What happened
• When it happened
• Who was involved
• What outcome you are seeking

What Happens Next?

• We will acknowledge your complaint within 3 working days.
• We will investigate the matter thoroughly.
• We aim to provide a written response within 14 days. If more time is needed, we will let you know.

Our response will explain what we have found and any action we will take. Where appropriate, we will apologise and explain how we will prevent similar issues in the future.

All complaints are handled confidentially and in line with UK data protection legislation.

If You Are Not Satisfied

If you remain unhappy with the outcome, you may raise your concern with the
Health and Care Professions Council (HCPC), which regulates physiotherapists in the UK.